Careers

Job Title: Business Development Manager (Mid-Level)
Location: Flexible / Hybrid

About Zenpack:
Zenpack is a fully integrated premium packaging design and production studio focused on delivering innovative, sustainable packaging solutions to Clients across all types of industries. Our Business Development team plays a critical role in driving growth by building meaningful client relationships, identifying new opportunities, and collaborating closely with internal teams to bring projects to life.

Role Overview:
The Business Development Manager is a mid-level, individual contributor role responsible for managing the full business development process — from lead nurturing through closing deals — while supporting revenue targets and fostering long-term client growth.

This role requires strong communication skills, confidence in pitching and negotiations, and a solid understanding of design, printing, and production workflows.

You will operate with general guidance but increasing ownership, acting as a trusted point of contact for prospective and existing clients and a strong internal collaborator across creative, production, and operations teams.

Key Responsibilities:
Business Development & Revenue Growth
• Manage and nurture leads throughout the entire business development lifecycle, with a focus on conversion and long-term client growth.
• Own proposal development, scope comprehension, and client pitching with confidence and clarity.
• Work toward assigned revenue targets through consistent prospecting, follow-up, and relationship building.
• Identify opportunities for repeat business, upsell, and expanded partnerships.

Client Relationships & Communication
• Build strong rapport with clients through clear, prompt, and professional communication.
• Serve as a primary client-facing partner during early engagement and project handoff phases.
• Confidently speak to Zenpack’s design, printing, and production processes.
• Anticipate client needs through thoughtful follow-up and retargeting strategies.

Proposals, Process & CRM
• Manage the full BD process from initial outreach through close.
• Maintain accurate and consistent CRM input, with an understanding of lead data, tracking, and reporting.
• Collaborate with internal teams to align proposals, pricing, timelines, and production feasibility.

Cross-Functional Collaboration
• Partner closely with production, design, and operations teams on scopes, quoting, and timelines.
• Support smooth internal handoff once projects move into production.
• Contribute insights that help improve BD workflows and client experience.

Qualifications & Experience:
• 3–6+ years of experience in business development, sales, or a related client-facing role.
• Proven experience managing the full BD process with measurable success.
• Comfortable pitching, presenting, and negotiating with clients.
• Strong understanding of—or demonstrated ability to learn—design, printing, and production processes.
• Experience working toward revenue goals in a fast-paced, collaborative environment.

Tools & Technical Skills
Proficiency in:
• CRM software (HubSpot preferred)
• Microsoft Office (PowerPoint, Word, Excel)
• Microsoft Teams
• Microsoft SharePoint
• Teambition (or similar project management tools)

Qualities for Success:
• Clear, prompt, and professional communicator.
• Self-starter with strong initiative and accountability.
• Receptive to feedback and self-aware in continuous improvement.
• Relationship-builder with a client-first mindset.
• Organized, detail-oriented, and capable of managing multiple opportunities simultaneously.

Why Join Zenpack:
• Work at the intersection of design, sustainability, and production innovation for an award winning company.
• Collaborate with cross-functional experts in a collaborative team-oriented environment.
• Grow your ownership and impact within a clearly defined career progression framework.
• Help shape meaningful packaging experiences for leading brands.

Job Title: Procurement Specialist (Mid-Level)
Location: San Jose, CA
Bilingual (Mandarin Chinese / English) Strongly Preferred

About Zenpack:
Zenpack is a fully integrated premium packaging design and production studio focused on delivering innovative, sustainable packaging solutions to Clients across all types of industries. Our procurement team members are critical in ensuring feasibility of packaging project through quoting and knowledge of production processes and by informing Business Development and Project Management teams through the life cycle of projects.

Role Overview:
The Procurement Specialist is a mid-level role that will heavily collaborate internally with the Project Management and Business Development teams while supporting on Client pitches and meetings by serving as a source of production knowledge. This role will be responsible for the intake of complex packaging design and production programs including assessing feasibility, quoting for proposals, sourcing OTS packaging, and internal handoff for mass production.

This role supports a wide mix of packaging formats including rigid boxes, folding cartons, labels, bottles, PR kits, and multi-component packaging systems—often with tight timelines and high visibility.

Strong communications skills to collaborate effectively, confidence in speaking to production processes, and experience in managing multiple workflows will be necessary. Professional fluency in both Mandarin Chinese and English is strongly preferred to effectively communicate with the team members based in China.

Key Responsibilities:
Quote Creation & Management
• Coordinate quotes and ensuring alignment with Client RFPs and briefings.
• Fast turn-around on estimates for specifications that are still under development.
• Effectively relay information for production quotes and ability to anticipate client questions or decisions relating to quoted items.
• Ongoing prompt communications between teams during proposal process.
• Ensure smooth transitions from proposal process to production kick offs/hand-offs.

Packaging Printing & Production Process Expertise
• Serve as the resident expert on printing and production processes.
• Attend client pitches to confidently speak to production questions and make recommendations based on understanding of client projects.
• Up-to-date on different technologies and approaches in order to suggest options when appropriate.

Sourcing Project Execution
• Own and manage sourcing off-the-shelf options for sourcing scopes.
• Engage with team members in China to help identify appropriate turn-key solutions.
• Provide direction based on project inputs and ability to speak to team questions on behalf of the client.

Oversight & Maintenance of Packaging Reference Digital Library
• Build, manage, and maintain a digital packaging production library of reference images used for pitches and education.
• Serve as reference library custodian organizing and structuring library that is intuitive for team members to use as a tool.

Qualifications & Experience:
• 3–6+ years of experience with procurement, packaging production, manufacturing operations, or supply chain (packaging-heavy experience preferred).
• Proven ability to manage multiple concurrent requests involving cross-functional internal teams.
• Excellent organizational skills, attention to detail, and accountability in fast-paced environments and timelines.
• Strong working knowledge of packaging production workflows and packaging forms & materials.

Preferred Qualifications:
• Professional fluency in Mandarin Chinese and English (written and verbal).
• Expertise with print processes (offset, digital, flexo concepts), finishing techniques, and common production risks.
• Experience with multi-component packaging systems such as PR kits, inserts, trays, and mixed-material assemblies.
• Experience working with overseas manufacturing teams.

Tools & Technical Skills
Proficiency in:
• Microsoft Office (PowerPoint, Word)
• Microsoft Teams
• Microsoft SharePoint

Advanced in:
• Teambition (or similar project management tools)
• Microsoft Excel (for tracking timelines and quotes)

Qualities for Success:
• Strong initiative and proactiveness.
• Confident and organized for the team to rely on.
• Conveys information through prompt and precise communication.
• Receptive to feedback and self-aware in a collaborative environment.
• Takes initiative, remains flexible, and embodies a team-player mindset.

Why Join Zenpack:
• Work at the intersection of design, sustainability, and production innovation for an award-winning company.
• Collaborate with cross-functional experts in a team-oriented environment.
• Shape your career path and drive meaningful impact in a rapidly growing organization.
• Help shape meaningful packaging experiences for leading brands.